If you own a car, chances are you have had (or will have) to take it to a repair shop at some point. Unfortunately, tales of crooked mechanics are as prevalent as crooked politician stories, resulting in most car owners being wary or downright defensive before they even walk in a repair shop’s door. Referrals for auto repair shops, when their service and quality of work result in a positive experience that customers share with their friends, family and coworkers, hold a great deal of weight when car-owners are deciding who will service their car. Auto technicians are car-owners too, and know how it feels to be on both sides of that service counter. Below are a local shop manager’s suggestions for dealing with your automotive technician/repair shop in a way that will benefit both of you.